20+ Years of Experience
At Cornerstone Services, we pride ourselves on our 21 years of specialization in billing for physical therapy services. Our journey began with a passion for helping healthcare providers, both small practices and corporate organizations, navigate the complex landscape of medical billing. Over the years, we’ve honed our expertise to become a trusted partner in optimizing revenue cycles for our clients and their patients.
Full-Service & Proactive Approach
Our full-service approach covers every aspect of the billing process, from charge entry to payment receipt. We kick off the insurance billing process with meticulous charge entry scrubbing, ensuring accuracy and completeness before filing claims electronically on a daily basis. Our proactive approach includes daily follow-ups on denied claims and missing submissions, minimizing revenue leakage and maximizing reimbursements.
One of the cornerstones of our service is our dedication to working aging accounts diligently. We understand that the longer a claim remains unresolved, the greater the risk of it being lost or delayed. By prioritizing the resolution of aging accounts, we help our clients recoup revenue that might otherwise have slipped through the cracks.
Transparency and communication are fundamental principles that underpin our client relationships.
Assisting patients with billing inquiries is another vital aspect of our service. We recognize that many patients struggle to navigate the complexities of insurance coverage, often encountering unfamiliar terms like “deductible” and “out of pocket.” Our team takes the time to educate and support patients, ensuring they understand their financial responsibilities and rights.
In addition to personalized consultations, we provide routine reports that offer a comprehensive overview of our clients’ financial health. Whether our clients prefer a high-level summary or detailed insights, we tailor our reporting to meet their specific needs.
We believe in maintaining open lines of communication and providing regular updates on billing performance. That’s why we offer monthly or quarterly meetings to discuss any concerns or questions our clients may have. These meetings not only help us understand our clients’ needs better but also enable us to identify opportunities for growth and improvement.